• Help and Advice
• Frequently Asked Questions
• Benefits And Debt Advice
• Caring for your home
• Energy Information And Advice

Frequently Asked Questions

• How do I make an appointment to see my Housing Officer?

  Please contact our office on 0131 458 5480, text us on 07860047548 or email us.

• Did you receive my payment?

  • You can find your balance and check all payments and charges on your rent account by logging into Your Account and checking your account.
  • Give us a call or pop into the office and we can check your payments for you and/or send you a rent statement.

• What is the balance on my rent account?

  • You can find your balance and check all payments and charges on your rent account by logging into Your Account and checking your account.
  • Give us a call or pop into the office and we can check your balance for you and/or give you a rent statement.

   

• How do I pay my rent if I get Universal Credit?

  In most cases you will receive money to cover your rent included in your monthly UC payment. You should then pay us your full rent amount yourself. You will need to make sure that you tell the DWP every April when your rent increases as Prospect are not allowed to do this for you. You will be able to do this using your online journal.

  If you are finding it difficult to budget, you can ask the DWP to pay the rent part of your UC direct to us. You will then need to pay any shortfall yourself. You will still need to tell the DWP when your rent increases in April of each year.

• Do you accept credit cards?

  Prospect do not accept rent payments via credit card. 

• Can I pay by cash at the office?

  We encourage tenants to use other means of payments and no longer accept cash at the office.  If you don't have an Allpay card, we can lend you one to pay at the Scotmid shop next to our office until your new card arrives.

• How can I access my account online?

  Please contact Leigh Pettigrew our IT Officer on 0131 272 5010 leigh.pettigrew@prospectch.org.uk who will help set this up for you. 

• What are your payment methods?

  Rent payments can be made using your Allpay card at the Post Office or PayPoint outlets.   If you do not have an Allpay card then contact us and we will order a new one.  We have a range of other ways you can pay your rent:

  • By direct debit: contact us to set this up
  • Over the phone
  • Online by clicking here
  • Using the Allpay App
  • Internet banking: our account number is 00281210, our sort code is 83-19-15

  If you would prefer us to phone you, just text or email us and we will call back. Text 07860 047548  or email housing@prospectch.org.uk. 

• How do I apply for Housing Benefit or report a change in circumstance?

  You can Claim Benefits Online

  For reporting changes of circumstance, you can email incomeandbenefits@edinburgh.gov.uk or call 01316081111.

  If you would like help with this please contact our Welfare Rights Officer Fiona McLuckie on 0131 272 5038 or by email, fiona.mcluckie@prospectch.org.uk

• Where can I get help with benefits or debts?

  Fiona our Welfare Rights Officer can check what benefits you are entitled to and also help you appeal if you are unhappy with a benefit decision.  

  Contact: Fiona McLuckie 0131 272 5038  fiona.mcluckie@prospectch.org.uk