Complaints & Feedback
You can make a complaint:
- in person
- by telephoning our office on 0131 458 5480
- in writing to 6 Westburn Avenue, Edinburgh EH14 2TH
- completing a Feedback form, found by scrolling to the bottom of this page
- emailing us at enquiries@prospectch.org.uk
Prospect will aim to respond to all complaints within 5 working days. After we have fully investigated and replied to your complaint, if you are still dissatisfied with our decision, you can ask the Scottish Public Services Ombudsman (SPSO) to look at it.
Customer Guide to Complaints
Customer Guide to Complaints Handling Procedure
Download Customer Guide to Complaints - pdfComplaints & Serious Concerns Information
Complaints & Serious Concerns Information for tenants and service users.
Download Complaints & Serious Concerns Information - pdf
Scottish Housing Regulator
Information for tenants and service users on complaints and serious concerns.