You said, we listened!

We are always keen to listen to tenants and respond to suggested improvements. During a recent Tenants’ Forum, there was a discussion around keeping tenants informed if there is a repair happening in their stair or other communal areas. This would help tenants feel reassured if they saw a contractor in their stair or shared space, because they would know why and when the contractor would be there.

 We agreed that this was a good idea, and we now send out a text to relevant tenants when a repair like this is about to be carried out. This could include repairs to the door entry, locks, electrical repairs etc as well as any other work being carried out in a communal area. The feedback we had was that “this is so much better”. If you are a Prospect tenant and you have a suggestion for improvements to our service then get in touch and we’ll see what we can do.